Refund Policy

Who Pays Return Shipping

The customer-facing practice followed by topicalshollow is that the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; for completeness, the merchant bears return shipping for an approved no-reason return or exchange.

Return Authorization Steps

For transparency, topicalshollow records that a parcel should not be mailed before the store provides written authorization; at the same time, the request must begin through noidisaoanh@gmail.com or 512-962-7957; the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request.

Authorized Return Address

For customers shopping with topicalshollow, the governing rule is clear: customers should use another facility only if written authorization identifies it; where relevant, the default return address is 342 Burnside Ave, Fredericksburg, Virginia, 22405, United States.

Approval and Original-Payment Refunds

To state the position of topicalshollow precisely, the store sends approved funds to the original payment method no later than 5-10 business days after approval; for completeness, issuer processing after the store sends the refund is outside the merchant's direct control; approval follows receipt and a reasonable inspection of the returned item.

No Restocking Fee

The documented approach of topicalshollow is as follows: no restocking fee is charged for an approved return or exchange.

Thirty-Day Return Window

As part of the service commitment made by topicalshollow, customers may choose an exchange instead of a return within the stated period; at the same time, customers have 30 days from delivery to ask for a return without giving a reason.

Non-Returnable Categories

In administering this policy, topicalshollow confirms that customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program; those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods.

Before and After Dispatch

In administering this policy, topicalshollow confirms that cancellation requests are accepted while the order remains unshipped; where relevant, once dispatch occurs, the return and refund process in this policy applies.

Merchant Details for This Policy

To state the position of topicalshollow precisely, telephone support is available through 512-962-7957; for completeness, the physical business address and default return address is 342 Burnside Ave, Fredericksburg, Virginia, 22405, United States; where relevant, email support is available at noidisaoanh@gmail.com; at the same time, topicalshollow is the merchant responsible for this storefront.